Terms of Service

These Terms of Service govern access to SaleInGo’s seller workspace, storefront tools and related services. By registering, clicking to accept or using the platform, you confirm that you have read and agreed to these terms.

You must be at least 18 years old and legally capable of entering into this agreement. If you register for a business, you confirm that you have authority to bind that business.

SaleInGo provides technology that helps independent sellers publish storefronts, receive orders, organize inventory, review payment information and communicate with customers. SaleInGo is not the seller, manufacturer, payment recipient, delivery carrier or agent for products sold by a shop.

Product payments are made directly to the seller using the payment details supplied by that seller. Each sale is an agreement between the seller and customer. SaleInGo remains responsible for operating its platform with reasonable care and for obligations that applicable law places directly on SaleInGo.

Every seller is solely responsible for operating their business and fulfilling customer orders. In particular, you agree to:

• provide truthful business, contact and bank-account information;
• publish accurate product descriptions, images, prices, discounts, variants, stock and delivery estimates;
• ensure that products are lawful, safe, authentic and suitable for sale;
• confirm payments, issue any legally required receipts and maintain appropriate transaction records;
• package, dispatch and deliver orders safely and within the stated timeframe;
• handle cancellations, returns, refunds, warranties, complaints and customer support fairly and promptly;
• comply with consumer-protection, advertising, tax, privacy, intellectual-property and other applicable laws; and
• use customer information only to fulfil orders, provide support and meet lawful business obligations.

You must not use SaleInGo to sell or promote illegal, counterfeit, stolen, unsafe, restricted or infringing products. You must not publish deceptive offers, impersonate another person, manipulate orders or analytics, upload malicious material, misuse customer data or interfere with platform security.

SaleInGo may investigate reports and hide products, suspend a shop or terminate access where we reasonably believe these terms, customer safety or applicable law may have been violated. We may preserve relevant records and cooperate with lawful authorities.

Sellers decide which products to offer and whether to accept or fulfil an order. Sellers are responsible for verifying bank transfers and for losses caused by incorrect bank details, false payment confirmation, fulfilment errors or delivery arrangements under their control.

SaleInGo does not take possession of customer product payments and does not guarantee that a customer, bank, courier or seller will complete a transaction. Platform order records are management aids and should be reviewed by the seller before dispatch.

Eligible new sellers may activate one 14-day trial with access to the available seller features. Continued access requires the plan displayed by SaleInGo. The current Basic plan provides two months of access after manual payment verification.

Plan prices, duration or features may change prospectively. We will provide reasonable notice of material changes. Fees already paid are non-refundable except where required by law or expressly agreed by SaleInGo.

You are responsible for safeguarding login credentials and activities performed through your account. Notify us promptly if you suspect unauthorized access. Do not share an account in a way that prevents identification of the person responsible for an action.

We work to keep SaleInGo secure and available, but uninterrupted or error-free operation cannot be guaranteed. To the maximum extent permitted by law, SaleInGo is not responsible for indirect or consequential losses, lost profits, seller-customer disputes, product defects, payment reversals, inaccurate seller content or failures by banks, couriers and other third parties.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability arising from SaleInGo’s own fraud, wilful misconduct or other non-excludable statutory obligations.

We may update these terms as the service or law changes. Material updates will be identified by a new effective date and may require renewed acceptance. These terms are governed by the laws of Sri Lanka, subject to any mandatory rights or jurisdiction that applicable law provides.

Questions may be sent to support@saleingo.com.