Privacy Policy

This Privacy Policy explains how SaleInGo handles personal data when people register a seller account, operate a storefront, shop with a seller or otherwise use SaleInGo services.

Sellers are independently responsible for how they use customer information received through their shops. They must provide any additional notices required for their own processing activities.

Depending on how you use SaleInGo, we may process:

• identity and contact information, including names, email addresses and phone numbers;
• seller business information, storefront content and delivery details;
• bank-account details supplied by sellers for customer transfers;
• customer addresses, cart information, orders, fulfilment status and communications initiated through the platform;
• payment references and uploaded payment or subscription slips;
• account credentials stored as protected password hashes, authentication sessions and security records; and
• technical information such as browser, device, timestamps, diagnostics and service activity.

We use information to create and secure accounts, provide storefronts, process and display orders, support payments and delivery workflows, calculate business analytics, provide support, prevent abuse, maintain records, improve the service and comply with legal obligations.

We do not sell personal data. We do not use a seller’s bank details to withdraw money. Bank details are displayed to the relevant customer as part of the bank-transfer purchase workflow.

Customer order information is shared with the relevant seller so that the seller can process payment, fulfil delivery and provide support. Seller storefront and contact information is shown to customers as required for shopping and communication.

We may use carefully selected hosting, database, email, analytics and object-storage providers to operate the service. Information may also be disclosed where required by law, to protect people or the platform, or as part of a legitimate business restructuring subject to appropriate safeguards.

We retain data for as long as reasonably required to provide the service, maintain transaction and security records, resolve disputes and meet legal obligations. Retention periods may differ by record type.

SaleInGo uses administrative and technical safeguards designed to protect information, including access controls, protected authentication and restricted storage. No online service can guarantee absolute security, so users must also keep credentials and devices secure.

Subject to applicable law, you may ask to access or correct personal data, object to or restrict certain processing, withdraw consent where consent is the applicable basis, or request deletion. Some information may need to be retained for security, transactions or legal compliance.

You may contact us to exercise a privacy right. We may need to verify your identity before acting on a request.

Some service providers may process information outside Sri Lanka. Where required, we use appropriate contractual or legal safeguards for such processing.

SaleInGo uses essential cookies or similar technologies for authentication, security and core functionality. Disabling them may prevent sign-in or other parts of the service from working.

We may update this policy when our services, providers or legal obligations change. The effective date identifies the current version, and material changes may be highlighted within the service.

Privacy questions and requests may be sent to support@saleingo.com. You may also have the right to contact Sri Lanka’s Data Protection Authority.